Effective Date: 05/01/2025

Susan Jones ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including our website and payment platforms. By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

We are a UK-based service provider offering coaching/mentoring. We sell our services exclusively within the UK, processing payments via Payhip, Stripe, and PayPal.

2. What Information We Collect

We may collect the following personal information:

• When you purchase our services:
• Name, email address, and payment details (stored by Payhip, Stripe, or PayPal).
• When you communicate with us:
• Email correspondence via Kit, Mailerlite, or Outlook.
• When participating in workshops/webinars:
• Data collected by Zoom.
• When providing feedback:
• Responses via Google Forms.
• Registration details, where your product/service is funded by an organisation:
• Parent/carer/guardian name, email address, learner's name, and learner's school details for administrative purposes.

3. How We Use Your Information

We use your information to:

• Deliver our services and support your coaching/mentoring journey.
• Process and confirm your payments.
• Communicate service updates or respond to inquiries.
• Report registration, attendance and your feedback to organisations who have funded your place.
• Collect feedback to improve our offerings and assist with marketing. (Feedback will be anonymised for marketing purposes, unless you consent to your identity being associated with it).

4. Data Sharing

We only share your information when necessary:

• With payment processors (Payhip, Stripe, PayPal) to handle transactions.
• With email providers (Kit, Mailerlite, Outlook) for communication.
• With feedback survey collection services (Google Forms).
• With organisations funding your service to confirm your participation and feedback.

We will never sell or rent your personal data to third parties.

5. Data Retention

We will retain your information for as long as necessary:

• To fulfil the purposes outlined in this policy.
• To comply with legal and financial obligations.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights, including:

• The right to access your personal data.
• The right to correct or update inaccurate data.
• The right to request deletion of your data (where applicable).
• The right to object to certain data uses or withdraw consent.

To exercise these rights, please contact us at hello@ausomemums.com

7. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, or loss.

8. Third-Party Services

Our payment processors (Payhip, Stripe, PayPal) and email providers (Kit, Mailerlite, Outlook) and webinar processors (Zoom) and feedback survey providers (Google) have their own privacy policies. We encourage you to review these policies to understand how your information is handled.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website, with the effective date clearly noted.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Susan Jones

Email: hello@suejoneswellbeing.co.uk